4 ways to get in contact with HDFC Bank Customer Care
Banking is every country’s backbone and when we talk about most countries, HDFC Banks are always there. HDFC banks have a history of giving great services to their customers no matter who they are, account holder or their partners, they treat everyone equally and when it comes to the HDFC customer care service, there is no other bank like them. The first difference between most banks and HDFC Bank is the availability of customer assistance 24 hours a day. Yes, most of the banks do not provide customer care service after the working hours of the bank but that is their one of the major drawbacks as transactions do take place even after working hours of the banks when HDFC is working so hard in the customer satisfaction field, then it is worth mentioning how can you contact them if you have a complaint or in case of emergency.
You can get yourself sorted in 4 different ways;
You can put up your complaint through an email and they have a history of solving problems sooner than other major banks. You can simply go to www.hdfcbank.com and click on the contact us option. You will be able to see an ‘Email Us’ option. Just tap on and select the type of query in the next page and enter the details like account number, mobile number, email address country code and all you are left to do is submit your complaint.
This is the number through which you can get in touch with their customer care executives and tell them the problem you faced. This is a toll free number sort of because it is not chargeable for BSNL and MTNL landline users and for the rest, local rates apply. But the good thing is that you don’t have to wait for long in ques and the customer support is there for your help 24×7.
- Visiting the Bank
This is one of the most satisfactory way of the lot as when you talk to the bank’s officials face to face, not only you are able to tell them in a better way but also be assured about their feedback and see what they are doing for you in real time. For any query or complaint, you can visit your nearest HDFC Bank’s Branch.
- Writing them letters
HDFC Bank also allows you to write to them to their head offices which are located in key places like Chennai and Mumbai. You can specify your complaint in the letter and also attach some proof of the error that was made. For example, if the ATM machine did not dispense the exact amount of cash then you can simply attach the receipt of the ATM in the mail and send them. They guarantee to respond within 10 working days. Hope you have received all the information regarding the customer care details of HDFC bank.
- Manager, HDFC Bank Cards Division,PO BOX # 8654
Thiruvanmiyur PO Chennai – 600 041
For queries except credit cards:
- HDFC Bank Ltd., New Bldg; “A” Wing 2nd floor,
26-A Narayan Properties,Chandivali Farm Road,
Off Saki Vihar Road, Chandivali,
Andheri (East), Mumbai- 400 072